Treatment Inquiry & Appointment
for International Patients
Attention - Corona Virus Update!
Status January 7, 2021
Due to Covid-19 regulations (nationwide lockdown), appointments for international patients can not be made until January 31, 2021 (extension possible). Exceptions apply for urgent follow-up treatment when treatment has already been started in Heidelberg.
Please note: Currently, we cannot review any new treatment inquiries. Please contact us after January 31.
For cost estimation and to check if a treatment option / appointment is possible, please submit a treatment inquiry using our contact form. The form can be completed in German, English or Russian. Please note: Before submitting your data and uploading your medical documents, we kindly ask you to read the following Important Information & Required Documents for International Patients carefully and thoroughly. On the basis of the information received, our physicians will be able to provide you with a good-quality treatment offer. Since our internal processes require the form we are unable to process inquiries made by telephone or email.
Our physicians require copies of your medical documents to enable us to provide treatment offers and the cost estimate.
The medical documents have to be:
- in German or English
- up-to-date (not older than 3 months, hematology cases: not older than 3 weeks)
- titled (e.g. Histology Report, Colonoscopy Report)
- dated and patient name must be visible on each report (please only use gregorian calendar dates e.g. day.month.year or 01.02.2020)
- typed (handwritten reports cannot be accepted)
Treatment Inquiry Process
How To Upload Documents/Images?
Medical documents (word, pdf, jpg) as well image data (CT, MRI) can be made available to us using our Telemedicine Portal. To do so, please complete the contact form (step 1) and send it. You will be automatically be forwarded to the next step, where you can upload image data (step 2).
Duration Of Processing
We normally require about five working days to provide a treatment offer and the cost estimate. Please note, that if you use our Telemedicine Portal to upload your data we will have immediate access and can process your inquiry as fast as possible (no mailing delays).
We will do our best to arrange an appointment on a date that is convenient for you. Please indicate desired dates. We do not have lengthy waiting times as a rule. Please note that we are unable to confirm an appointment until the amount stated on the cost estimate has been paid.
for International Patients at Heidelberg University Hospital
Requested documents for all inquiries
In order to forward your request we will need following documents:
- A current and detailed medical report (i.e. a chronological overview of the patients medical history including the most recent findings)
- If applicable, further medical documents depending on the department
If some necessary documents are missing, our staff will inform you about it.
Requested documents for Neurosurgery / Neurology Department
In order to forward your case to the neurosurgery or neurology department we require following documents:
- up-to-date MRI images, which are not older than 3 months, including imaging report (Please note that we require images in the worldwide accepted DICOM image format (no jpeg or other image formats can be accepted)
- up-to-date medical report (Ii.e. a chronological overview of the patients medical history including the most recent findings)
Requested documents for the National Tumor Center
In order to forward your request to our National Tumor Center we will need following documents:
- histopathological report
- current laboratory results (in prostate cancer cases: history of PSA values every 3 months since the first diagnosis)
- surgery report (if surgery has been performed)
- imaging (MRI, CT, PET-CT) in DICOM format including imaging reports (for uploading instructions click here: English and Arabic, German, Russian)
- detailed medical letter or report not older than 3 months, i.e. a chronological overview of the patients medical history including the most recent findings:
- date of first diagnosis
- surgery (s)
- chemotherapy protocols
- radiation therapy protocols
- and/or other treatment
- description of patients current condition including height and weight
- previous treatments