UPDATE (16.09.20) regarding the new Coronavirus (Sars-CoV-2)
Appointments for international patients requesting for treatment options are possible under the following conditions:
Before travelling to Germany:
Heidelberg University Hospital confirms the medical necessity and available capacities for treatment.
For patients and possibly (one) accompanying person from risk areas who do not show Covid-19 symptoms (see below), a negative test result on Covid-19 for entering Germany is mandatory. This test result must not be older than 48 hours when entering Germany and has to be provided to the treating department during the first appointment.
Upon arrival in Heidelberg:
Starting September 16, 2020, all electively admitted inpatients will have to show a negative Covid result before admission (not older than 48h before appointment).
Patients (inpatient and outpatient) from risk areas must quarantine themselves for 7-days in a hotel before first contact/appointment at Heidelberg University Hospital (exception: emergencies). On the 8th day another Covid-19 test is done. When negative, treatment can be started. Exceptions may apply if the patient has already been in Germany for 7 days prior to the initial consultation/admission and provides a negative Covid-19 test result (not older than 48 hours).
Accompanying persons from risk areas must quarantine themselves for 14 days in a hotel in Germany and must not visit the patient during this time (exception may apply for parents with children younger than 14 years). Furthermore, they have to personally report to the responsible health authority of his destination (e.g. public health authority of Heidelberg/Gesundheitsamt). Please note that there may be fines if these obligations are not met.
Please note that these requirements refer to legal regulations as well as hospital policies and apply to all patients / accompanying persons from risk areas as a rule.
Further information / links:
- Defined risk areas (Robert Koch Institute)
- Regulations for persons entering Germany in connection with the novel coronavirus SARS-CoV-2 (English)
- Information for travelers about the coronavirus SARS-CoV-2 (German / English / Turkish)
- Regulation on quarantine measures for incoming and outgoing travellers (CoronaVO EQ, only in German)
- Corona Regulation of the State Government (August 6, 2020) in German, English, French, Turkish, Russian, Arabic, Polski, Italian
- Important notes for International Patients
If you have further questions regarding travel restrictions / quarantine obligations, please contact
- the Regional Council Stuttgart / Regional Health Office (Landesgesundheitsamt):
+49 711 904-39555 (every day between 9 a.m. – 6 p.m) or
- your regional health Office
Please send your treatment inquiries to us via the contact form. Please note that we cannot deal with your inquiry unless you provide us with the form completed in German, English, or Russian.
We require copies of the following medical documents to enable us to provide treatment offers and the cost estimate:
- Mandatory: latest medical report (not older than 3 months; hematology cases: not older than 1 month)
- Imaging technique results
- Laboratory results
- Oncology patients: histology report, treatment plans/radiation treatment protocols of previous treatments
The medical documents have to be:
- in German or English,
- up-to-date (not older than 3 months; hematology cases: not older than 3 weeks)
- informative (for example: current status of the patient, last treatment, principal diagnosis and further conditions) and
- essential - please understand that we cannot handle too extensive documents.
Upload over the Telemedicine Portal:
Medical documents (for example word, pdf, jpg format) can be submitted via the contact form. Image data (for example: CT or MRI images) can be made available to us using our Telemedicine Portal. You will be forwarded to the Telemedicine portal and receive the respective web link via e-mail after you have submitted your treatment request form. You may use this web-link to upload further data at any time.
In addition to the above mentioned documents we require up-to-date MRI images, which are not older than 3 months in case of inquiries for the neurosurgery department. Please note that we require images in the worldwide accepted DICOM image format (no jpeg or other image formats can be accepted) over our Telemedicine Portal (instructions available in German, English, and Russian) or sent on CD-Rom/DVD to the International Office.
Inquiries Orthopedic treatment:
For most orthopedic department inquiries, up-to-date X-ray / CT / MRI images are required. Please send these over the Telemedicine Portal (instructions available in German, English, and Russian) or on a CD-Rom in Dicom format. In case of deformities we kindly ask you to provide us with up-to-date photos of the limb/body part to be treated.
Duration of processing
We normally require about five working days to provide a treatment offer and the cost estimate. Please note, that if you use our Telemedicine Portal to upload your data we will have immediate access and can process your inquiry as fast as possible (no mailing delays).
We will do our best to arrange an appointment on a date that is convenient for you. Please indicate desired dates. We do not have lengthy waiting times as a rule. Please note that we are unable to confirm an appointment until the amount stated on the cost estimate has been paid.