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UPDATE regarding the new Coronavirus (Sars-CoV-2)

Appointments for international patients requesting for treatment options are possible (exception: National Center for Tumor Diseases). Please submit your treatment inquiries through the contact form.

Please note the following additional requirements for Sars-CoV-2/Covid19 prevention (Status: June 15):

  • Heidelberg University Hospital confirms the medical necessity and available capacities for treatment.

  • For patients and possibly accompanying persons from risk areas (see below), a negative test result on Covid-19 for entering Germany is mandatory.

  • This test result must not be older than 48 hours (before entry) and has to be provided to treating medical department upon arrival.

  • Before admission, another test on Covid-19 is done in Heidelberg University Hospital.

 Travel restrictions/domestic quarantine obligation

The patient is not subject to a domestic quarantine obligation (e.g. in a hotel).

An accompanying person not fulfilling the above-named criteria for an exception is subjected to a (14-day) domestic quarantine obligation (e.g. in a hotel) and has to personally report to the responsible health authority of his destination (e.g. public health authority of Heidelberg/Gesundheitsamt). Please note that there may be fines if these obligations are not met.

If you have further questions regarding travel restrictions / quarantine obligations, please contact

  • the Regional Council Stuttgart / Regional Health Office (Landesgesundheitsamt):
    +49 711 904-39555 (every day between 9 a.m. – 6 p.m) or
  • your regional health office

 

 

Please send your treatment inquiries to us via the contact form. Please note that we cannot deal with your inquiry unless you provide us with the form completed in German, English, or Russian.

Important:
We require copies of the following medical documents to enable us to provide treatment offers and the cost estimate:

  • Mandatory: latest medical report (not older than 3 months; hematology cases: not older than 1 month)
  • Imaging technique results
  • Laboratory results
  • Oncology patients: histology report, treatment plans/radiation treatment protocols of previous treatments

The medical documents have to be:

  • in German or English,
  • up-to-date (not older than 3 months; hematology cases: not older than 3 weeks)
  • informative (for example: current status of the patient, last treatment, principal diagnosis and further conditions) and
  • essential - please understand that we cannot handle too extensive documents.

Upload over the Telemedicine Portal:

Medical documents (for example word, pdf, jpg format) can be submitted via the contact form. Image data (for example: CT or MRI images) can be made available to us using our Telemedicine Portal. You will be forwarded to the Telemedicine portal and receive the respective web link via e-mail after you have submitted your treatment request form. You may use this web-link to upload further data at any time.

Inquiries Neurosurgery:

In addition to the above mentioned documents we require up-to-date MRI images, which are not older than 3 months in case of inquiries for the neurosurgery department. Please note that we require images in the worldwide accepted DICOM image format (no jpeg or other image formats can be accepted) over our Telemedicine Portal (instructions available in German, English, and Russian) or sent on CD-Rom/DVD to the International Office.

Inquiries Orthopedic treatment:

For most orthopedic department inquiries, up-to-date X-ray / CT / MRI images are required. Please send these over the Telemedicine Portal (instructions available in German, English, and Russian) or on a CD-Rom in Dicom format.  In case of deformities we kindly ask you to provide us with up-to-date photos of the limb/body part to be treated.

Duration of processing

We normally require about five working days to provide a treatment offer and the cost estimate. Please note, that if you use our Telemedicine Portal to upload your data we will have immediate access and can process your inquiry as fast as possible (no mailing delays).

Appointment

We will do our best to arrange an appointment on a date that is convenient for you. Please indicate desired dates. We do not have lengthy waiting times as a rule. Please note that we are unable to confirm an appointment until the amount stated on the cost estimate has been paid.