Written and online medical consultation

1. Please complete our inquiry form mentioning that you are requesting a remote consultation with one of our senior specialists.

2. Please upload as well

• an up-to-date medical report from your treating physician 
• medical imaging such as CT/MRT images, which must not be older than 3 months. 

In some cases, for example, in advanced oncology cases, the documents should be even more up-to-date. Depending on the diagnosis, lab results may also be important.

The medical documents have to be in German or English, titled (e.g. Histology Report), typed (not handwritten), dated (e.g. day.month.year or 31.07.2026) and the patient name must be visible on each report.

Please keep in mind that a remote medical opinion is based on the documents provided. Thus, the documents must be detailed and up-to-date in order to provide a high quality consultation.

3. One of our case managers will get back to you and let you know how to proceed.

Costs for a written medical consultation range between 400 € - 675 €, depending on the complexity of your case. Costs for an online medical consultation range between 775 € - 1,050 €, depending on the complexity of your case. 

Please note that an advance payment is required before our specialist starts reviewing your case. 

Once we have received all the necessary data and the prepayment, our experts will provide the written consultation within 5-8 working days. An online medical consultation can usually be scheduled within 10 working days.

For particularly complex cases that are discussed by the interdisciplinary tumor board, additional time must be scheduled.

For an online medical consultation, you will receive an appointment as well as a meeting link. Your video consultation will take place through an internet browser, so you do not need to download or register. 

You will need:

• a computer, laptop, tablet or smartphone
• a webcam and a microfone
• and a good internet connection

If you do not speak English or German very well, please arrange for an interpreter of your choice. We would also advise you to make a note of your questions in advance and send them to us.

The written and online medical consultation is based on the medical documents submitted by the patient. Please provide all documents that are relevant for the assessment. Heidelberg University Hospital assumes no liability for the quality and content of the submitted documents from external sources. A remote medical consultation is of an informative nature and cannot and should not replace an on-site examination by a doctor. The patient is aware that important information that is usually collected during an on-site examination where the doctor uses all five body senses, may not be available, which limits the diagnosis of a condition, illness or injury. If a doctor gives a remote consultation, this must subsequently be discussed with the treating doctor in your home country, who is responsible for the immediate implementation of the treatment. The Heidelberg University Hospital expressly points out that a right to a remote consultation only arises after the doctor has determined, after reviewing the documents provided, that remote consultation is possible. In some cases, the doctor may not be able to make a meaningful assessment without a personal consultation on-site with the patient; in this case your remote medical consultation will be refused.