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Please send your treatment inquiries to us via the contact form. Please note that we cannot deal with your inquiry unless you provide us with the form completed in German, English, or Russian.

Important:
We require copies of the following medical documents to enable us to provide treatment offers and the cost estimate:

  • Mandatory: latest medical report (not older than 3 months; hematology cases: not older than 1 month)
  • Imaging technique results
  • Laboratory results
  • Oncology patients: histology report, treatment plans/radiation treatment protocols of previous treatments

The medical documents have to be:

  • in German or English,
  • up-to-date (not older than 3 months; hematology cases: not older than 3 weeks)
  • informative (for example: current status of the patient, last treatment, principal diagnosis and further conditions) and
  • essential - please understand that we cannot handle too extensive documents.

These you can send via the contact form or e-mail. Data over 2 MB (Dicom Data, e.g. MRI images, etc.) should be sent over the Telemedicine Portal (instructions available in German, English, and Russian) or on CD/DVD in the DICOM format to the International Office.

Upload over the Telemedicine Portal (FOLLOWING SOON!):
MRI and CT images in the worldwide-accepted Dicom format can be made available to us over our Telemedicine Portal. Please keep the data available, e.g. on CD-Rom/DVD or saved on your computer. You will receive the Internet link to the portal and an explanation of the required steps after you have submitted your treatment request form.

Please note: The telemedicine portal is not online as of yet. We are working hard to implement this upload function very soon.

Inquiries Neurosurgery:
In addition to the above mentioned documents we require up-to-date MRI images, which are not older than 3 months in case of inquiries for the neurosurgery department. Please note that we require images in the DICOM image format (no jpeg or other image formats can be accepted) over our Telemedicine Portal (instructions available in German, English, and Russian) or sent on CD-Rom/DVD to the International Office.

Inquiries Orthopedic treatment:
For most orthopedic department inquiries, up-to-date X-ray / CT / MRI images are required. Please send these over the Telemedicine Portal (instructions available in German, English, and Russian) or on a CD-Rom in Dicom format.  In case of deformities we kindly ask you to provide us with up-to-date photos of the limb/body part to be treated.

Duration of processing

Please note that we normally require about five working days to provide treatment recommendations and the cost estimate.

Appointment

We will do our best to arrange an appointment on a date that is convenient for you. Please indicate desired dates. We do not have lengthy waiting times as a rule. Please note that we are unable to confirm an appointment until the amount stated on the cost estimate has been paid.