Administrative and financial matters are managed by the University Hospital’s International Office. The staff at the International Office always endeavors to ensure that all the necessary steps in the procedure are handled smoothly and promptly. If you have any questions about the cost estimate and the bill, please contact the International Office.
The medical documents that are submitted or the information about the disease will initially be reviewed by an experienced expert in the respective specialist area. A list of the anticipated costs of treatment will be prepared on the basis of the treatment recommendations. This is a provisional calculation, which is based on the medical examination results that are provided and it may differ from the actual costs.
If desired, we will send you a provisional appointment for treatment together with the treatment recommendations and the cost estimate. We will confirm this appointment upon receipt of the payment.
After you decided in favor of a medical treatment at Heidelberg University Hospital, we will ask you to transfer the total amount stated in the cost estimate to the account indicated for Heidelberg University Hospital.
We will ascertain the costs of the services actually provided about four weeks after the end of the treatment. If they are less than the advance payment, we will reimburse the balance immediately. The final bill may necessitate making an additional payment in some cases, particularly if complications arise.
We accept payment guarantees from some embassies (Bahrain, Dubai, Kuwait, Oman, Qatar, and Saudi Arabia). Patients whose embassies pay the costs of their treatment are not required to make an advance payment. Heidelberg University Hospital must receive a payment guarantee of the embassy in writing prior to the start of the treatment.
Patients from countries participating in the EU Social Security Agreement may request the assumption of their medical treatment costs prior to treatment. This is how it works:
Optional additional service “treatment by a head physician”
When the S2 form is used, the treatment provided is the so-called standard service (“Regelleistung”). This means that a team of physicians from the respective medical department will perform the treatment.
In addition, all patients have the possibility to be treated personally by the respective head physician and/or his or her deputy, and therefore, by the most experienced specialists. If you wish to have these so-called “services by a physician of your choice”, please contact the International Office, in order to receive a cost estimate for these optional services. Pre-payment is required for these additional services.
Please note: For in-hospital treatments, an S2 form must be presented for the invoicing of in-hospital services, irrespective of the services rendered by physicians of your choice. You do not need to submit an S2 form if you desire private medical services (in other words, by physicians of your choice) for outpatient treatments.